Congratulations to Janet Daley – Finalist in NSW Health Volunteer of the Year Awards

Far West Local Health District wishes to publicly congratulate staff member Janet Daley for being a finalist in the NSW Health Awards Volunteer of the Year category.

Mrs Daley volunteers with the Patient Family Support (PFS) Team in the Broken Hill Hospital which supports the family members of patients experiencing critical incidences who present to the Emergency Department. The team members offer comfort and practical support when needed by the family and has been operational since January 2013.

The registered nurse, an employee of the Broken Hill Hospital, volunteers her free time for the PFS on a roster basis 9pm to 7am Monday to Friday and 24 hours Saturday and Sunday.

“We are extremely proud of Janet and her PFS Team colleagues for their contribution to helping our patients and their families in their time of need,” said Far West Local Health District Chief Executive, Mr Stuart Riley.

“On behalf of the Health Service, I wish to congratulate Janet on making the finals in the NSW Health Awards in the Volunteer of the Year category.”

Mrs Daley said she was humbled to be a finalist and paid tribute to her fellow PFS volunteers.

“Our volunteering is a team effort and I am one of a dedicated, committed team. We look out for each other, support each other and I’m representative of the team in being a finalist,” she said.

Mrs Daley said the PFS has made a difference for patients and their families who have received their help. “This project has made a difference, particularly for family members of patients. On numerous occasions family have let us know they are very grateful for someone being there for them as well.”

She said the volunteers are often thanked for helping family members understand what was happening during treatment of their loved ones. “On one occasion, a critically ill patient’s wife said that we had helped her to understand what the doctor was saying by simply explaining procedures in terms that were clear to her. Through our support, advocacy and reassurance provided for critically ill patients’ carers and families, we’re able to reduce some of the distress and mystery experienced by carers and families in relation to emergency procedures.”

Mrs Daley said, on behalf of the PFS team, she wished to acknowledge FWLHD Volunteer Manager, Mary Leehane, for supporting the PFS project. “Mary’s assistance is exceedingly invaluable and I believe we would not have achieved all that we have without Mary.” She also said the encouragement of the FWLHD Executive was sincerely appreciated and important for project’s success. “We would not be there helping people without their support.”

The recipient of the award will be announced at the annual NSW Health Awards ceremony at Sydney Showground, Sydney Olympic Park on evening of Friday 31 October 2014.

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