Far West LHD clinical leader amongst latest ACI graduates

Melissa Welsh from Far West Local Health District has graduated from the Agency for Clinical Innovation Centre for Healthcare Redesign at a ceremony in Sydney on Friday, 21 August, 2015.

Ms Welsh, Clinical Redesign and Innovation Manager, Clinical Governance Unit, was presented her diploma of project management by the Hon. Jillian Skinner MP, Minister for Health, Minister for Medical Research.

Ms Welsh presented at the gala graduation ceremony her clinical improvement project titled “PleDG: Please don’t go – It’s worth the wait” about reducing the number of people who don’t wait for care and the number of re-presentations at the Emergency Department at Broken Hill Health Service. The project is also aiming to close the gap between the numbers of Aboriginal people who leave before completing care when compared to non-Aboriginal people.

“Health outcomes are poorer for patients if they disengage from a service before receiving or completing care,” said Ms Welsh. “This project is working to ensure that at the Broken Hill Health Service Emergency Department, patients receive the right care at the right time and in the right place.”

Ms Welsh said, as one example, some patients found the ED registration form a big barrier to them accessing care. “As a result, in most cases, we have been able to do without the form. We also continue to trial other changes to the way care is accessed and we also continue to consult with our patients on what is working and what we can do differently,” she said.

“Improvement projects rely not just on staff, but also on our patients speaking up and adding their ideas to the mix.”

ACI Graduation, Royal Aytomobile Club, Sydney CBD: 21/08/2015

Melissa Welsh (right) with the Minister for Health, the Hon. Jillian Skinner MP

ACI Acting Chief Executive Chris Shipway said the Centre for Healthcare Redesign (CHR) program encourages integration of the health system and will help to improve the way health care is delivered.

“With a population in NSW that is growing and ageing, innovation is essential to the healthcare environment and will help us to improve the experience and delivery of healthcare and give better outcomes for patients”.

“The CHR diploma program allows clinical and non-clinical staff to gain new skills and capability to lead innovation and improvement in healthcare service delivery in their own facilities. It is wonderful to see local health services investing in their staff and providing them with professional development opportunities” said Mr Shipway.

During the program, participants are supported with comprehensive training and workplace mentoring. They lead a project in their workplace and involve patients and staff to identify and implement improvements. To date, the program has seen over 350 improvement leaders graduate across a range of NSW metropolitan, rural and statewide health services.

The Far West LHD remains committed to ensuring that staff continue to have access to this training opportunity.

For more information on the ACI Centre for Healthcare Redesign visit:



To find out more about “PleDG: Please don’t go, it’s worth the wait” go to the ACI website at: http://www.aci.health.nsw.gov.au/ie/projects/pledg

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