The 2016 People Matter Survey, conducted across the NSW Public Service has been released. Far West LHD staff joined with almost 40,000 employees across Health to have their say in the People Matter Survey earlier this year.
The results confirm the efforts over the past five years to improve the work environment and organisational culture are paying dividends. The majority of staff in the Far West Local Health District indicated they are proud to work for the LHD and that their job gives them a feeling of personal accomplishment.
A majority also said they look for ways to perform their job more effectively and that the LHD provides high quality services.
Stuart Riley, Chief Executive of the LHD said: “We have placed considerable emphasis on improving the culture and working environment, particularly in addressing bullying and abuse since the first staff survey in 2011. Recognising staff for their achievements, promoting and supporting opportunities to improve our services and responding quickly to inappropriate behaviour or performance have been central to the work we have been doing.”
A total of 393 Far West LHD staff completed the survey with an estimated response rate of 48 per cent, compared to 27 per cent for NSW Health overall. The level of engagement by Far West LHD staff was 67%, compared to 65% for NSW Health overall, placing the LHD in the top three.
The majority of staff indicated they:
- Look for ways to perform their job more effectively
- Understand what is expected of them to do well in their role
- Feel they make a contribution to achieving the organisation’s objectives
- Believe people in their workgroup treat customers/clients with respect
- Think the LHD strives to earn and sustain a high level of public trust
- Believe the LHD strives to match services to customer/clients needs
- Think the LHD provides high quality services
- Their job gives them a feeling of personal accomplishment.
Communication within the organisation also scored well, with a majority saying their manager communicated effectively with them, their input was encouraged and valued; and that their manager treated employees with dignity and respect.
The LHD also recorded generally high scores for diversity and inclusion, with the majority agreeing that diversity and inclusion in the workplace can contribute to better business outcomes; and that cultural background, age, disability, sexual orientation or gender is not a barrier to success in the LHD.
Mr Riley said the 2016 People Matter Survey results for Far West LHD “shows efforts over the past five years to improve the work environment and workplace culture continue to pay dividends.”
The People Matter Survey results can be found on the Public Service Commission website at www.psc.nsw.gov.au. Search for ‘People Matter’.