Most FWLHD patients positive about hospital experience: Adult Admitted Patient Survey

Most patients admitted to a hospital in the Far West Local Health District in 2014 were positive about their experiences, shown in results in the Snapshot – Adult Admitted Patient Survey results 2014 released today by the Bureau of Health Information.

More than 27,000 patients who were admitted to a NSW public hospital in 2014 provided feedback on their views about how they were treated, and the ward and hospital they stayed in.

In the Far West LHD, the vast majority of patients said the care they received in hospital was either ‘very good’ (61%) or ‘good’ (31%) and that they would speak highly about their hospital experience to friends and family (68%). The survey results showed the care received ‘definitely’ helped most patients (62%) and that the problem they were hospitalised for was ‘much better’ following treatment (62%).

Hospital staff were also found to be polite and courteous. More than eight in ten patients said they were treated with respect and dignity while in hospital (83%), that doctors (83%) and nurses (85%) were ‘always’ polite and courteous, and they were ‘always’ given enough privacy when they were treated or examined (84%).

The LHD scored well in respect to communicating and providing information to its patients. The majority of patients said they received, before arrival, appropriate information about their hospital stay (91%) and 75% said the ‘right amount’ of information about their condition or treatment was given to their family. For those who underwent a surgical procedure, most said they were told how their operation or procedure had gone (68%).

In safety and hygiene, two thirds of patients (65%) said that they saw nurses ‘always’ wash their hands before touching them; and fewer said they saw doctors ‘always’ do so (49%). 87% of patients said staff ‘always’ checked their identification band before giving them prescribed medication; and 77% said call buttons were placed within reach.

The survey results also indicate there were areas where some work is required.

In the Assistance and responsiveness categories of questions, the survey showed that 17% of patients said a health professional ‘completely’ discussed their worries or fears with them and 51% said ‘yes, to some extent’. However, half (51%) said that their family and carers ‘definitely’ had the opportunity to talk to doctors if needed.

Just over half (53%) of patients had to wait 1 to 3 months to be admitted from the time a doctor said they would need to go to hospital. Just below half (48%) of patients said they had to wait up to four weeks to see a specialist from the first time they tried to book an appointment.

The LHD welcomes the feedback provided in the BHI report which will be used to focus on finding ways to improve the experience of our patients whilst in our hospitals.


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